To confirm your reservation, a 50% deposit of the total amount is required. This deposit guarantees availability and allows us to begin the personalized preparation of your floral arrangement.

The deposit must be paid once the client has approved and signed the quote. The reservation will not be considered valid until this deposit has been received.

The remaining 50% must be paid no later than 10 days before the event .

If full payment has not been received and is not visible in our account by the event date, Studio Flor reserves the right to cancel the order without refund of the deposit .

This advance payment is not refundable in case of cancellation outside the established period .

We understand that plans can change.

• Cancellations must be notified at least 30 days prior to the event to receive a full refund .
• If cancelled between 14 and 29 days before , 50% of the total amount will be refunded.
• Cancellations made less than 14 days in advance are non-refundable .

Date changes are permitted subject to availability , at no additional cost, if requested at least 21 days in advance .

Since we work with personalized and perishable products (such as fresh flowers), returns are not accepted once the service has been delivered.

The service includes transportation, assembly, and disassembly within a 30-km radius of Alicante.
For events outside this area, an additional cost will apply depending on the distance.

All decorative elements (arches, structures, fabrics, accessories, etc.) are property of Studio Flor.
The client will be responsible for any damage, loss or misuse during the event.